Cancellation, Return & Exchange Policy
AADYA
Cancellation, Return & Exchange Policy
Updated October 2026
At AADYA, every order is carefully checked before dispatch. We want your shopping experience to be simple and transparent. This policy applies to purchases made through goaadya.com.
At a glance
Cancellation Policy
| Cancellation within 2 hours | Cancellation requests must be made within 2 hours of placing the order and before dispatch, whichever is earlier. To request a cancellation, please contact AADYA with your Order Number. |
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| After dispatch | Once an order has been dispatched, it cannot be cancelled. After dispatch, the order will be governed by the applicable Return or Exchange Policy below. |
| Cancellation refund | For an eligible cancellation, AADYA will initiate the refund within 24 hours after the cancellation is approved. |
| Repeated cancellations | In cases of repeated cancellations from the same customer/account, AADYA reserves the right to restrict further cancellations or provide the eligible amount as AADYA Store Credit instead of a refund. |
Return Policy
Damaged, defective or incorrect products
Returns are accepted only in the following cases:
- Product received is damaged
- Product has a manufacturing defect
- Product received is incorrect / different from what was ordered
Returns are not accepted for change of mind, personal preference, or size/fit issues. Size or fit issues are covered separately under our Exchange Policy below.
Report within 72 hours
Any damaged, defective or incorrect product must be reported to AADYA within 72 hours of delivery. To raise a return request, the following are mandatory:
- Order Number
- Clear photographs/videos showing the issue
- Unboxing video
These details are required for us to verify and approve the return request.
Valid unboxing video
For damaged, defective, missing or incorrect product claims, a clear and continuous unboxing video is mandatory. To ensure your video is valid:
- We recommend opening and checking your parcel within 24 hours of delivery, so that any issue can be reported within the 72-hour window.
- Before opening, show the sealed parcel from all sides (360°).
- Clearly show the shipping label / tracking ID on the parcel.
- Start recording before cutting or opening the package.
- Record the entire unboxing in one continuous video without pauses, cuts or edits.
- Clearly show each product and any damage, defect, missing item or incorrect item in the same video.
- The video must be clear, well-lit and clearly visible.
- Please handle products carefully while unboxing. Do not pull, twist or open delicate items with one hand, as this may cause damage during unboxing.
Claims can be accepted only when the issue is clearly visible in a valid unboxing video. Keep the parcel, shipping label and products together until you have checked your complete order.
Product condition
For an approved return, the product must be:
- Unused and unwashed
- Unaltered
- In its original condition
- With the original product tags intact
The product may be opened and inspected to identify a defect or incorrect item. The original outer courier packaging is not required to be intact.
How a return works
- Contact us and wait for approval. All returns require prior approval from AADYA. Please do not send a product back before receiving return approval and return instructions from us.
- Send the product to the return address we provide. AADYA currently does not provide reverse pickup. India Post is our preferred return-shipping method. You may also use another reliable courier service with tracking.
- Share the courier/postal receipt and tracking details. The receipt is mandatory for reimbursement of the return shipping charge.
- We verify the product, then you choose. Refund, Replacement / Exchange, or AADYA Store Credit, subject to eligibility and product availability.
| Return courier charges | For an approved damaged, defective or incorrect-product return, AADYA will bear the reasonable return courier charge. The customer will initially pay the courier/postal charge. AADYA will reimburse the eligible return-shipping amount based on the courier/postal receipt. |
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| 24-hour refund promise | For an approved return, AADYA will initiate the eligible refund within 24 hours after the returned product is received and successfully verified. |
Exchange Policy
Size / fit exchange
AADYA offers exchanges for size or fit issues on eligible products purchased through goaadya.com. An exchange request must be raised within 72 hours of delivery.
| Exchange eligibility | The product must be unused and unwashed, unaltered, in its original condition, and with the original product tags intact. The product may be tried on for fit, provided it remains in its original condition. |
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| What you can exchange it for | Where available, we will first help you exchange the product for the required size of the same product. If the required size is unavailable, you may select another eligible product of the same price or a higher price. |
| Price difference | If a higher-priced product is selected, the price difference must be paid by the customer. A lower-priced product cannot be selected as a substitute for a higher-priced product. |
| Exchange shipping charges | For size/fit exchanges, to-and-fro shipping charges are borne by the customer and are non-refundable. AADYA currently does not provide reverse pickup for size exchanges. India Post is our preferred return-shipping method. You may also use another reliable courier service with tracking. |
| Dispatch of the exchange | The replacement/exchanged product will be dispatched after the original product has been received, inspected and approved by AADYA. All exchanges are subject to product and size availability. |
Sale & Discounted Products
Products purchased on sale, at a discounted price, final sale, clearance or using a discount coupon are not eligible for return or size exchange.
For exchange purposes, the value of the product will be based on the actual amount paid for the product after discounts, not the original MRP. If the replacement product has a higher selling price than the eligible exchange value, the customer must pay the difference.
Any special return or exchange conditions applicable to a particular promotion will be clearly communicated as part of that promotion.
Online & In-Store Purchases
Online and retail-store purchases are handled separately.
| Online purchase | Online return / exchange process. Products purchased through goaadya.com cannot be returned or exchanged at an AADYA retail store. |
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| Retail store purchase | Same AADYA store where purchased. Store purchases cannot be returned or exchanged through goaadya.com. The in-store exchange policy of the respective AADYA retail store will apply. |
Returns & Exchanges Will Not Be Accepted If
- The applicable reporting/request period has expired
- The product has been worn or used beyond what is reasonably necessary to inspect or try it for fit
- The product has been washed
- The product has been altered
- Original product tags have been removed
- The product has been damaged after delivery due to improper use, washing, storage or handling
- The product was customized or altered specifically for the customer
- The product is marked Final Sale / Clearance / Non-Exchangeable, in the case of a size exchange
- The mandatory proof required for a damaged, defective or incorrect-product claim has not been provided
Important
All returns and exchanges require prior approval from AADYA. Please do not send any product back before contacting us and receiving approval and return/exchange instructions. Products sent without prior approval may not be accepted.
AADYA reserves the right to inspect and verify the returned product before approving a refund, replacement, exchange or store credit.
Please include
Your Order Number
Policy applies to goaadya.com orders