Cancellation Policy

1. To cancel an order, please do so before it is shipped. A shipping charge of ₹100 will be deducted once the order is dispatched. ₹100 deducted post-dispatch
2. Send your cancellation request to connect@goaadya.com with the subject line:
   "Return Details : Order ID : XXXXXX"

Return Policy

1. If the product arrives in bad condition or with tampered packaging, please refuse the delivery and email connect@goaadya.com with your Order ID. A replacement will be issued at no additional cost.
2. Raise your return request within 7 days of receiving the shipment via connect@goaadya.com.
3. For defective products, contact us within 48 hours of delivery at connect@goaadya.com with your Order ID and photos/videos of the defect. We will issue a credit note or refund the product amount.
4. If pickup is not available at your location, you will need to self-ship the product. A maximum of ₹100 will be credited as a credit note for reverse shipping charges.
5. For COD orders, a refund link will be sent to your registered email and phone number. If the link is not redeemed, contact our customer service within 3 months for a new link. COD: Link valid 3 months

Exchange Policy

1. Raise an exchange request within 3 days of receiving the product via connect@goaadya.com. Once we receive the item, the replacement will be shipped within 5–7 working days. An approval email will be sent within 48 hours. 3-day window
2. Ensure original packaging is intact when the product is picked up.
3. No return or exchange request will be accepted after 7 days (return) or 3 days (exchange) of receiving the shipment.
4. You will be notified once we receive your returned shipment.
5. If pickup is unavailable at your location, you will need to self-ship. A maximum of ₹100 will be issued as a credit note for reverse shipping.
6. If exchanging for a product of lower value, the balance will be refunded to your original payment method or as a credit note — your choice.
7. Credit notes cannot be encashed once opted for. Non-encashable
8. Products bought during a sale are non-refundable. Sale: No refund
9. Exchange is permitted once only per order. 1 exchange per order

1. We do not offer a return or exchange policy for international customers. If you wish to return a product, you may ship it back at your own expense. Upon receipt and quality check, we will issue a refund to your original payment method or as store credit. Original product tags must be intact. No exchange
2. To cancel an international order, please do so before dispatch — a full refund will be issued. No refund is available once the order has shipped.
3. For defective products, email connect@goaadya.com with your Order ID and a photo of the defect. After investigation, we will issue a credit note or refund for the defective item. No replacement will be sent for international orders.